Safe handover tips

A quick guide for renters and owners: from initial confirmation to deposit release. The main rule is one — keep all communication and payments inside Carter.

This is a translation of the Indonesian original. In the event of any discrepancy, the Indonesian version shall prevail.

Before you meet

  • Confirm every detail through in-app chat — schedule, meeting point, and handover method (pickup or courier). Chat history becomes evidence if a dispute occurs.
  • Do not share phone numbers or other contacts before the booking is approved. Anything that happens outside the platform is not protected by Carter policies.
  • Re-read the listing description and item photos so you know what to expect during the inspection later.

At handover

  • Inspect the item together; do not rush. Turn it on, try it, and make sure everything works.
  • Compare the condition of the item with the listing photos and the condition checklist on the booking page — parts that look different are best photographed from both sides.
  • Note the included accessories: cables, chargers, remotes, bags, warranty cards. What goes unrecorded often becomes a source of misunderstanding at return.
  • Only proceed after the handover confirmation button in the app is pressed by the right party — this digital proof locks in the initial condition of the item.

At return

  • Repeat the same inspection together: compare against the initial-condition photos and check the accessories recorded earlier.
  • Do not accept or send any payment outside the platform — the rental rate and deposit are already handled through Carter escrow.
  • The deposit is returned through escrow after the owner verifies the final condition (within 48 hours at most). There are no cash refunds on the spot.
  • Keep the final-condition photos in the app, not only in your phone gallery — uploaded photos are the reference for settlement.

Red flags — be careful if

  • The other party asks for a transfer or direct payment outside Carter for any reason ('to make it faster', 'to save on fees').
  • There is pressure to rush: 'pay now or someone else takes it', or a request to hand over without photos and confirmation in the app.
  • A price or deal too good to be true — premium items far below market price are a classic scam pattern.
  • Found one of these? Stop the transaction and report it through the booking chat or the help page. Payments are only ever safe inside the platform.

Questions about deposits and damage deductions? Read the Deposit, damage & fine policy.

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