Terms & Conditions

Applies to all Carter users — Renters and Owners alike. By registering, renting, or opening a Shop, you agree to the following. Written concisely in plain language.

This is a translation of the Indonesian original. In the event of any discrepancy, the Indonesian version shall prevail.

1. Definitions and the role of Carter

  • “Carter” is an online platform that connects owners of items with people who want to rent them, and safeguards transaction funds through escrow (a platform holding account).
  • Carter is not the seller, owner, renter, courier, financier, or insurer of any item. All items are rented directly between users.
  • An “Owner” is a user who lists an item for rent; a “Renter” is a user who books an item. Both are bound by these terms.
  • The rental agreement is made between the Owner and the Renter. Carter provides the means to meet, pay safely, document handovers, and resolve disputes.

2. Accounts, Rental Hub & identity verification

  • One account per person. The details you provide (name, city, payout bank account) must be correct and reachable. Accounts with false information may be deactivated.
  • To start renting out items, you activate your Rental Hub (Shop): choose a shop name, write a short bio, and agree to the rental policy.
  • Identity verification is done by uploading a photo of your ID card (KTP) through the profile page. The document is reviewed by admins, stored privately, and its status is shown on your profile (not verified / being verified / verified / rejected).
  • Accounts that violate these terms may be restricted or blocked, with or without prior notice.

3. Listings: honesty is required

  • Only items you legitimately own, that are legal, and that are fit for use may be listed.
  • Photos must be original, taken from your own item (3–10 photos). Stock photos, photos of other people, or misleadingly edited photos are prohibited.
  • Describe the condition honestly: pick a condition grade (A/B/C) and, for grade C, write the required note on its flaws. A misleading description is grounds for removing the listing and for dispute decisions.
  • Fill in the daily rate, the replacement value of the item, the deposit, the minimum–maximum rental duration, and the handover method (pickup and/or courier).
  • Vehicles must be equipped with valid official documents.

4. Prohibited items & content moderation

  • The following may not be listed: items prohibited by law, items requiring permits you do not hold, items you do not own, and items that could endanger safety.
  • Listing content (title, description, photos) must not contain hate speech, violence, pornography, fraud, or other unlawful material.
  • Users can report problematic listings or accounts through the report button.
  • Admins may review, pause, or remove listings, and block offending accounts.

5. Pricing, commission & promotions

  • Creating a listing is free. Carter charges a commission on the rental rate, shown as a percentage in the order breakdown before you pay.
  • Owners can set Flash Deals (a percentage discount) on their items — the effective price after the discount is shown on the listing.
  • Coupons give percentage discounts capped at a maximum rupiah amount, applied automatically at checkout.
  • Total bill = rental rate after discount/coupon + deposit + shipping (if by courier) + the unique payment code.

6. Payment & escrow

  • All payments (rental + deposit + shipping) go into the platform account (escrow) — not directly to the owner, and not to any personal account.
  • Pay with the 3-digit unique code and upload the transfer receipt. Once verified, the funds are HELD by the platform — the owner has not received anything yet.
  • Funds are released when the rental ends: the Owner receives the rental rate + fines − the platform commission; the Renter receives the remaining deposit.
  • All fund movements are recorded in a ledger you can view and export on the Deposit page.

7. Deposit & deductions

  • The deposit is optional — the Owner sets the amount on the listing, including choosing to require none. The amount is always shown before you book.
  • The deposit is the maximum the Renter can be liable for. There are no charges beyond the deposit.
  • Every deposit deduction must be backed by photo evidence (initial condition compared with final condition) and follows the deduction matrix in the Deposit & Damage Policy.

8. Handover & return

  • The Owner must upload photos of the initial condition of the item at handover. These photos are the anchor for assessment if a dispute occurs.
  • The Renter inspects the item and then confirms: “condition as described” (the rental starts) or “condition differs” (opens a dispute).
  • At return, the Renter uploads photos of the final condition. The Owner verifies within 48 hours at most — after that, the transaction completes automatically and the deposit is returned in full.
  • For courier shipping: unboxing photos are required. Damage visible before the Renter confirms receipt = a 100% refund.

9. Cancellation, expiry & fines

  • A rental request not answered by the Owner within 24 hours expires automatically at no cost.
  • The Renter can cancel the booking while payment has not been verified. After the item has been handed over, termination follows the dispute and deposit flow.
  • Late returns are charged a fine of half the daily rate per day, capped at the remaining deposit.
  • If an item is lost or not returned within 7 days past the due date: the entire deposit becomes compensation for the Owner.

10. Disputes

  • A dispute is opened from the booking page: the Renter marks “condition differs” at handover, the Owner reports “damaged/lost” at verification, or either party presses report a problem.
  • While a dispute is open, funds remain held in escrow — no party receives or loses money before the decision.
  • Both parties upload evidence. The initial-condition photos are always available for comparison.
  • Admins mediate and decide based on the deposit deduction matrix. The admin decision is final and recorded in the transaction ledger.

11. Reviews

  • Reviews may only be written from real transactions and must be honest.
  • Fake reviews, paid reviews, or reviews containing harassment may be removed.
  • Users who manipulate ratings (their own or those of other users) may be restricted or blocked.

12. Platform abuse prohibited

  • Paying or requesting payment outside the platform is prohibited for any reason — transactions outside escrow are not protected by Carter policies.
  • Circumventing the handover flow is prohibited: refusing condition photos, forcing confirmation before the item is inspected, or discarding the documentation.
  • Creating duplicate accounts, uploading prohibited content (Article 4), manipulating reviews, or using the system automatically/excessively (scraping, enumeration) is prohibited — traffic is limited by rate limits.
  • Violations lead to: warnings, listing pauses, up to account blocking. Payment obligations already incurred are still settled according to the matrix.

13. Limitation of platform liability

  • Carter is not a party to the rental agreement between users and does not guarantee the condition, fitness, ownership, or safety of items.
  • The role of Carter over funds is that of an escrow custodian under the policy matrix — not insurance and not a guarantee against losses beyond the deposit.
  • The service is provided “as is”. To the extent permitted by law, Carter is not liable for indirect losses arising from use of the platform.

14. Account deletion

  • You may request account deletion at any time through the Contact page (support email) — include your registered email for identity verification.
  • Ongoing obligations (active bookings, disputes, fund withdrawals) must be settled before the account is deleted.
  • Personal data is deleted according to the privacy policy. Past transaction records and ledger entries are kept as bookkeeping archives under applicable regulations.

15. Changes to these terms

  • Carter may update these terms at any time. The latest version is always available on this page.
  • Material changes are announced through the platform (notifications or announcements).
  • Continuing to use Carter after a change takes effect means you accept it. If you do not agree, stop using the platform and request account deletion.

This document is summarized for readability and is not a substitute for professional legal advice. Last updated: 11 October 2026.

Deposit and damage terms are detailed in the Deposit & Damage Policy, safe handover practices in Safe Handover Tips, and other questions on the Contact page.

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